GENOMA BIOINFORMATICS LLC
FREQUENTLY ASKED QUESTIONS (FAQs) FOR LEGAL POLICIES
Last Updated: February 26, 2025
1. General Questions
Q: Where can I find your legal policies?
A: You can find all our legal policies on https://www.genomabfx.com/legal. This includes our Terms of Service, Privacy Policy, Cookie Policy, and more.
Q: How do I contact you for legal inquiries?
A: You can contact us at:
Genoma Bioinformatics LLC
2. Terms of Service (ToS)
Q: What is your Terms of Service (ToS)?
A: Our Terms of Service outline the rules and guidelines for using our services. By using our services, you agree to these terms.
Q: Can I terminate my subscription at any time?
A: Yes, you can terminate your subscription at any time by signing our Cancellation Contract. Please note that no refunds will be issued for unused portions of the subscription.
3. Privacy Policy
Q: How do you protect my data?
A: We protect your data through encryption, access controls, and regular security audits. For more details, please see our https://www.genomabfx.com/privacy-policy.
Q: Can I request access to or deletion of my data?
A: Yes, under GDPR, you have the right to access, correct, or delete your data. To submit a request, please contact us at Data Protection Officer.
4. Cookie Policy
Q: Do you use cookies on your website?
A: We use cookies solely for internal analytics to improve user experience. We do not use cookies for tracking or advertising purposes.
Q: Can I disable cookies?
A: Yes, you can disable cookies through your browser settings. However, this may affect your ability to use certain features of our website.
5. Data Processing Agreement (DPA)
Q: What is a Data Processing Agreement (DPA)?
A: A DPA outlines how we handle and protect your data, especially for GDPR and HIPAA compliance. It defines our responsibilities as a data processor and your responsibilities as a data controller.
Q: Do you use third-party subprocessors?
A: Yes, we use third-party subprocessors such as Amazon Web Services, Microsoft Azure, and Google Cloud. These providers are bound by strict data protection agreements.
6. Refund/Return Policy
Q: What is your refund policy?
A: We do not issue refunds for unused portions of the subscription. However, if our services fail to meet the 99% uptime guarantee, you may be eligible for a service credit.
Q: How do I request a refund or credit?
A: To request a refund or credit, please contact our support team within 7 days of the issue. Provide details of the issue and any supporting documentation.
7. Dispute Resolution
Q: How are disputes resolved?
A: Disputes are resolved through negotiation, mediation, and, if necessary, binding arbitration. For more details, please see our Dispute Resolution Policy.
Q: What law governs your agreements?
A: Our agreements are governed by the laws of the State of Nebraska.
8. Intellectual Property (IP)
Q: Who owns the intellectual property (IP) created during my engagement with Genoma Bioinformatics?
A: The creator retains ownership of any IP they create. However, the Company has a perpetual, royalty-free license to use, modify, and distribute the IP.
Q: Can I use your trademarks?
A: Unauthorized use of our trademarks is strictly prohibited. For more details, please see our Trademark Information.
9. Security
Q: What security measures do you have in place?
A: We implement encryption, access controls, and regular security audits to protect your data. For more details, please see our Security Policy.
Q: How do you handle data breaches?
A: In the event of a data breach, we will notify affected users and regulatory authorities as required by law. For more details, please see our Data Breach Response Policy.
10. Contact Us
Q: How do I contact you for legal questions?
A: You can contact us at:
Genoma Bioinformatics LLC
Genoma Bioinformatics 